Privacy Policy

Last updated: October 22, 2026

Wax Paper Store (“we”, “us”) respects your privacy. This Privacy Policy explains what personal information we collect on waxpaperstore.ca, how we use it and the choices you have. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect the information you give us when you request a quote, send us a message, use our online design tool or place an order. This can include:

your name, email address, phone number and postal code;
your business name and shipping or billing address;
product details such as sizes, quantities and printing options;
logos, artwork and designs that you upload; and
any other details you include in your message.

We also collect some information automatically, such as your IP address, browser type, pages visited and cookies, to keep the website working and to understand how it is used.

How We Use Your Information

to prepare quotes, digital proofs and designs;
to process, produce and deliver your orders;
to reply to your questions and give customer support;
to improve our website, products and services; and
to send you updates about your order.

We do not sell your personal information.

Your Artwork and Designs

Logos and artwork you send us are used only to create your proofs and products. We do not use your designs for any other purpose without your permission.

Cookies

Our website uses cookies to remember your preferences, keep forms working and understand website traffic. You can turn off cookies in your browser settings, but some parts of the website may not work properly.

We share information only with trusted service providers who help us run our business, such as hosting, email, live chat, payment processing and shipping companies. They may use it only to provide their services to us. We may also share information when the law requires it.

Payments

Payments are handled by secure third-party payment processors. We do not store your full card details on our website.

How Long We Keep Information

We keep personal information only as long as we need it for the purposes above or as required by law, and then we delete it securely.

Your Rights

You can ask to see, correct or delete the personal information we hold about you, or withdraw your consent to us using it. To make a request, email us at sales@waxpaperstore.ca.

Security

We use reasonable safeguards, including an encrypted (HTTPS) connection, to protect your information. No website is completely secure, but we work to keep your data safe.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the date it was last updated.

Need Assistance?

If you have any queries regarding our Privacy Policy, please contact us at:

Email: sales@waxpaperstore.ca

Phone: +1 (672) 273-0633

Address: 1111 W Georgia St #900, Vancouver, BC V6E 4G2, Canada