Return & Refund Policy

We want you to be happy with your order. This policy explains when and how you can return products bought from Wax Paper Store.

Return Window

You can request a return within 20 days of receiving your order.

Custom Printed Products

Most of our products are printed with your own logo and design and are made to order. Because they cannot be resold, custom printed products can only be returned if:

• the product arrived damaged or defective;
• there is a printing error on our side; or
• the product does not match the digital proof you approved.

We cannot accept returns for mistakes that were already in a proof you approved, such as spelling, colours, size or logo placement, or for a change of mind.

Plain (Unprinted) Products

Unused plain products in their original packaging can be returned within 20 days of delivery.

How to Request a Return

1. Email us at sales@waxpaperstore.ca within 20 days of delivery.
2. Include your order details, the reason for the return and clear photos of the product.
3. Our team will review your request and send you return instructions.

Please do not send products back before your return has been approved.

Return Shipping

Returns are sent back by mail. If the return is because of our error or a defective product, we cover the return shipping cost. For other approved returns, the customer pays for return shipping.

Refunds and Replacements

After we receive and inspect the returned product, we will offer a replacement or a refund. Approved refunds are made to the original payment method, usually within 5 to 10 business days.

Need Assistance?

If you have any queries regarding our Return & Refund Policy, please contact us at:

Email: sales@waxpaperstore.ca

Phone: +1 (672) 273-0633

Address: 1111 W Georgia St #900, Vancouver, BC V6E 4G2, Canada